Here at Powering Your Potential we are sure you are all really nice, reasonable, sensible people.
Seemingly until you travel!
Dealing with the general public often creates significant challenges when it comes to aggression and conflict but when it comes to travel the potential for conflict seems to be heightened and very often something just comes over people!
Over Christmas I watched the Netflix smash hit film Carry On, the film is about a premeditated aircraft attack, using carry on luggage!
The film however repeatedly highlighted the challenges faced by airport security, check-in and gate staff, along with all people employed in transport when dealing with the travelling public, especially, in the heightened stress environment of a busy holiday period.
In any circumstance, where you face conflict or aggression, the approach you take, the language you use or physically display can either add fuel to the fire or completely calm the situation.
In all the aggression management and conflict de-escalation training PYP utilise our model to help people understand how they are perceived (Personal Brand) simply with the addition of a Hi Vis or uniform and the impact of the type of uniform!
How the nature of their (Communication) can quickly influence a situation in either direction.
Most importantly though, through an understanding of the other person’s opposite view of the world (Personal Development).
Helping people learn, how they can look to align the differing views with or of the person they are dealing with is a vital element in these situations and is the part that creates the real behavioural change.
So if you face yourself dealing with people, which will be almost all of you, then there is the potential for conflict and aggression.
From libraries to shops and shopping centres, office staff and colleagues, schools and colleges to airports, planes, trains and automobiles flashpoints for conflict exist.
We would encourage you to focus on your objective, understand their perspective and align your communication style to it.
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